Privacy policy

Effective Date: August 2026

Naetal Skincare (“Naetal,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy is intended to comply with applicable privacy laws, including applicable Canadian privacy legislation such as the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable United States privacy laws, including state-specific privacy laws such as the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), where applicable

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with our services (collectively, the “Services”).

Our website and online store are operated through Shopify, which provides the technology platform that allows us to offer our products and services to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described below, subject to applicable privacy laws.

 

Personal Information We Collect

For the purposes of this Privacy Policy, “personal information” means information that identifies, relates to, or can reasonably be associated with you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

Including:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

Order & Transaction Information

Including:

• Products purchased

• Order history

• Transaction details

• Payment confirmation

• Returns, exchanges, or customer service requests

Payment information is processed securely through third-party payment providers and is not stored directly by Naetal Skincare.

Account Information

If you create an account, we may collect:

• Username

• Password

• Account preferences

• Saved information

Customer Communications

When you contact us, participate in promotions, submit reviews, or communicate with our team, we may collect information you voluntarily provide, including:

• Customer inquiries

• Feedback

• Product questions

• Reviews or testimonials

• Information shared regarding product experiences

Please avoid sharing sensitive personal information unless necessary for your request.

Device & Usage Information

We may automatically collect certain information when you visit our website, including:

• IP address

• Browser type

• Device information

• Operating system

• Website interactions

• Pages viewed

• Referral sources

• Cookies and similar technologies

How We Collect Personal Information

We may collect personal information from:

Directly From You

Including when you:

• Create an account

• Place an order

• Subscribe to emails

• Contact customer support

• Participate in promotions

• Submit reviews or feedback

Automatically Through Our Website

Including through:

• Cookies

• Analytics tools

• Website technologies

• Shopify features

From Service Providers & Partners

Including technology providers, payment processors, shipping providers, marketing platforms, and other trusted third parties that assist us in operating our business.

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Our Services

Including:

• Processing and fulfilling orders

• Arranging shipping

• Managing customer accounts

• Providing customer support

• Improving our products, website, and customer experience

• Personalizing your shopping experience

Communicate With You

Including:

• Responding to inquiries

• Providing order updates

• Sending important service communications

• Sharing product updates and brand information

Marketing & Promotions

With your consent where required, we may use your information to send:

• Product updates

• Promotions

• Events

• Educational content

• Brand communications

You may unsubscribe from marketing communications at any time.

Security & Fraud Prevention

We may use information to:

• Protect our website

• Detect fraudulent activity

• Prevent misuse of our Services

• Maintain security

Legal Compliance

We may use personal information when necessary to:

• Comply with legal obligations

• Respond to lawful requests

• Protect our rights

• Enforce our policies

How We Share Personal Information

We may disclose personal information to trusted third parties only when necessary to operate our business, provide Services, or comply with legal obligations.

This may include:

Shopify

Our online store is powered by Shopify. Shopify may process personal information to provide, maintain, and improve its platform services.

Service Providers

Including:

• Payment processors

• Shipping carriers

• Fulfillment partners

• Email marketing platforms

• Website analytics providers

• Customer support tools

These providers may process information on our behalf according to their own privacy policies.

Marketing Partners

Where permitted by law and based on your preferences, we may work with marketing partners to provide relevant advertising, promotions, and communications.

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws

• Respond to legal requests

• Protect our business, customers, or rights

Shopify Platform

Naetal Skincare uses Shopify to operate our online store.

Shopify may collect and process information related to your interactions with our store in accordance with Shopify’s own privacy policies and applicable privacy laws.

For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy.

Third-Party Websites & Links

Our website may contain links to third-party websites, including retailers, partners, social media platforms, and external services.

Naetal Skincare is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Remember preferences

• Analyze website performance

• Understand customer interactions

• Provide relevant marketing communications

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Children's Privacy

Our Services are not intended for children under the age of majority in their applicable jurisdiction.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Security & Retention of Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide Services

• Maintain records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• Right to access information we hold about you

• Right to request correction of inaccurate information

• Right to request deletion of personal information

• Right to receive a copy of your information

• Right to withdraw consent where applicable

• Right to opt out of certain marketing or targeted advertising practices

To exercise your rights, please contact us using the information below.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising your privacy rights.

International Data Transfers

Because we use service providers that operate globally, your personal information may be transferred, stored, or processed outside your country of residence.

Where required, we use appropriate safeguards to protect personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When updates are made, we will revise the effectiv date at the top of this policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Naetal Skincare
Email: info@naetalskincare.com