Refund policy

Effective Date: August 2026

At Naetal Skincare, our products are carefully made in small batches with the highest attention to quality, freshness, and hygiene. Due to the personal nature of skincare products and for the safety of our customers, all sales are final.

Once products have been shipped or leave our fulfillment centre, we are unable to accept returns, exchanges, or provide refunds, except where required by applicable consumer protection laws.

Before You Purchase

We understand that every individual‘s skin is unique. If you are trying Naetal Skincare for the first time, have sensitive skin, or are unsure which product is suitable for you, we recommend starting with our Discovery Set before purchasing full-size products.

Customers may also visit one of our authorized retail partners to test available samples in person. Please contact the retailer directly to confirm product sample availability before visiting.

We recommend performing a patch test before applying any product broadly.

Allergies & Product Sensitivities

Due to the personal nature of skincare products, refunds or exchanges cannot be provided due to:

• Allergic reactions

• Ingredient sensitivities

• Personal preference

• Product scent, texture, or appearance preferences

Please carefully review all ingredient lists before purchase and discontinue use if irritation occurs.

Missing Items

If your order arrives with missing products, please contact us within 7 days of delivery.

Email:
info@naetalskincare.com

Subject Line:
Missing Product

Please include:

• Order number

• Full name

• Mailing address

• Photos of:

  • Original shipping box

  • Packaging materials

  • Products received

This information allows our team to investigate the issue with our fulfillment team and shipping carrier.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Please email:
info@naetalskincare.com

Include:

• Order number

• Full name

• Photos of:

  • Damaged product(s)

  • Original shipping box

  • Packaging materials

We will review the information provided and respond with the next appropriate steps.

Incorrect Orders

If you receive an incorrect item, please contact us within 7 days of delivery with:

• Order number

• Full name

• Photos of the items received

We will review your request and assist accordingly.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that cannot legally be waived under applicable consumer protection laws.

Naetal Skincare reserves the right to deny claims submitted outside the stated timeframe or without sufficient supporting documentation.