Effective Date: August 2026
Thank you for choosing Naetal Skincare. Every order is carefully packed and shipped from Richmond, British Columbia, Canada. We are committed to ensuring your order is processed with care and delivered as efficiently as possible.
Naetal Skincare ships worldwide.
Please note that international customers are responsible for ensuring that our products comply with any import regulations applicable in their country.
Naetal Skincare does not collect customs duties, import taxes, brokerage fees, value-added taxes (VAT), or other government-imposed charges at checkout.
Any customs duties, import fees, taxes, brokerage fees, or other charges imposed by your country or local customs authority are the sole responsibility of the customer.
Naetal Skincare is not responsible for delays, customs holds, refused shipments, or additional charges imposed by customs authorities.
Orders are fulfilled from Richmond, British Columbia, Canada.
Orders are typically shipped every Wednesday, with additional fulfillment on Thursdays during periods of higher order volume.
Order Cut-Off Time
Orders placed by Tuesday at 6:00 PM Pacific Time (PST) will generally be included in that week's shipping schedule.
Orders received after the weekly cut-off will be processed during the following week's shipping cycle.
While we strive to meet our fulfillment schedule, processing times may vary during product launches, promotions, holidays, severe weather, or other periods of increased demand.
The following delivery estimates begin after your order has been fulfilled and shipped.
| Destination | Estimated Delivery Time |
|---|---|
| Vancouver (Local Expedited Delivery) | 1–3 business days |
| Lower Mainland, British Columbia | 1–5 business days |
| Canada | 5–10 business days |
| North America | 5–10 business days |
| International | 7–22 business days |
These delivery estimates are provided as guidelines only and are not guaranteed.
Actual delivery times may vary depending on carrier operations, customs processing, weather conditions, holidays, remote locations, or other circumstances beyond our control.
Orders are shipped using trusted shipping partners, including:
Canada Post
Chit Chats
Once your package has been fulfilled and transferred to the shipping carrier, it is considered in transit.
At that point, delivery timelines, tracking updates, transportation delays, and package handling become the responsibility of the shipping carrier.
Naetal Skincare is not responsible for shipping delays, missed delivery attempts, customs processing delays, or carrier-related interruptions once an order has been accepted by the carrier.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.
If you have not received your shipping confirmation or require assistance tracking your package, please contact us at:
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
Naetal Skincare is not responsible for delays, additional shipping charges, lost packages, or returned shipments resulting from incorrect or incomplete shipping information provided by the customer.
If a package is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.
Once an order has been transferred to the shipping carrier, ownership and responsibility for delivery passes to the carrier.
If your package is delayed, marked as delivered but not received, or appears lost, we recommend contacting the shipping carrier directly using your tracking number.
Naetal Skincare will gladly assist in initiating an investigation where appropriate; however, we cannot guarantee replacement or reimbursement for packages that are lost, delayed, or stolen after they have been accepted by the shipping carrier, except where required by applicable law.
If you require your order by a specific date or have an urgent shipping request, please contact us before placing your order or as soon as possible after your purchase.
Email:
info@naetalskincare.com
While we cannot guarantee expedited processing, we will do our best to accommodate your request whenever possible.
If you have any questions regarding shipping, delivery, or your order, please contact us: info@naetalskincare.com
